How Our Service Works
WeSecretary is open normal office hours from Monday to Friday in Beijing. We offer irregular hours on Saturday and take Sundays off.
To make a request, kindly send a message with instructions on what you need our staff to do. For wechat requests you can expect your message to be acknowledged within 2 hours, and scheduled for completion within another 2 hours. Our average request takes about 3 hours to process.
If you need immediate or urgent support, please contact us by telephone at 18310399061. We are happy to handle on-demand requests, but do need to charge a minimum 100 RMB service fee for them as urgent requests disrupt our normal workflow.
We strive to be professional but also direct in our communications. Abusive customers will not be tolerated.